What We Do for Student Loan Financial Institutions
- Locate Customer: Find current address and contact information for customer files that have out-of-date information.
- In-Person Customer Outreach: A professional representative visits the customer's address to deliver the client's approved message or letter.
- Address Verification: Confirm whether the borrower can be found at the address on file and document what was observed.
- Reconnect to the Client: The professional representative guides and directs the customer to the client's contact channel.
- Reporting by Exception: The client chooses which outcomes to record, such as delivered, not at address or new address information.
Services in This Industry
- In-Person Customer Outreach: In-Person Customer Outreach visits the customer's address to make contact and deliver the client's approved message when calls, mail and email have not worked.
What You Receive
A dated, GEO date-time stamped report for each visit, posted to NCCI's client portal. NCCI documents what it observes and the client decides what happens next.
Frequently Asked Questions
Do professional representatives counsel customers?
No. Professional representatives in the field do not counsel customers, negotiate, or advise on repayment, forgiveness or consolidation. They deliver the client's approved message and directs the customer to the client's contact channel.
What is Customer Locate?
Customer Locate finds the current address and contact information for customers whose file information is out-of-date. The client then decides how to reach the customer, including an in-person visit by NCCI.
Which customers is this for?
Customers a client cannot reach by phone, mail or email, for example because contact information is out-of-date. The client decides which accounts to send and which message to deliver.
Who does NCCI work for?
NCCI works for you. Contact NCCI to discuss your program and what you need confirmed.
How is customer information protected?
NCCI is SOC 1 Type 2, and orders and results move through NCCI's secure and protected client portal.
Can NCCI follow our contact rules?
Yes. NCCI only works to the client's approved contact rules and requirements, including the times and places of contact that the client permits.
NCCI Services (National Creditors Connection, Inc.) has been operating since 1992, with 1,000+ professionals in all 50 states and Puerto Rico. SOC 1 Type 2. Call Us Today (800) 300-0743.