Business Verification Inspections
Can a business verification inspection detect fraud?
Yes, it documents facts such as a vacant storefront, a different business at the address or missing equipment. Those facts help clients decide whether to investigate.
Is the visit announced?
Unannounced visits run during normal business hours show how the business operates on a normal day. Appointments are available when the client prefers.
Collateral Inspections
What is a dealer lot audit?
A professional representative visits a dealer or buy-here-pay-here lot and checks the units on the client's list, photographing each and reporting any that are missing.
Can you inspect equipment as well as vehicles?
Yes. Professional representatives record serial numbers, location and condition for equipment of many types.
What if the collateral is not at the address?
The Collateral Inspection Report records that, with photos of the location and any information obtained. The client decides next steps.
SBA and Small-Business Site Visits
Do you cover all states?
Yes, all 50 states and Puerto Rico.
Medical Provider Site Visits
Why do Medicaid providers get site visits?
Federal Medicaid screening rules require site visits for providers categorized as moderate or high risk, before and after enrollment.
Can you handle many states at once?
Yes. Medical Site Visits are routed by geography across all 50 states and Puerto Rico.
Provider Directory Verification
What are ghost networks?
Directories that list providers who are unavailable, not at the listed address or not accepting patients. Provider Directory Verification checks the physical location.
What do visits typically find?
Closed locations, wrong addresses, inactive practices, and data that do not match.
Can this be done on a recurring schedule?
Yes. Plans can order periodically or request rolling verification.
Virtual Loss Draft and Repair Inspections
How many inspections does a claim need?
It depends on the claim and the client's draw schedule. Larger repairs often need several inspections to ensure completion.
Can the owner or contractor simply submit photos remotely?
No. A professional representative captures photos virtually, in real-time, guiding the owner or contractor through the inspection on their phone.
Occupancy and Property Condition Reports
How is occupancy determined?
By observation and, where allowed, conversation: lights, vehicles, mail, visible utilities, and statements from the occupant or neighbors.
Is this the same as an appraisal?
No. A condition report documents what is visible. It is not a valuation.
In-Person Customer Outreach
Is in-person outreach compliant?
NCCI is licensed where it operates, follows client-approved messaging, and documents every visit. Clients set the rules for their own program within the parameters of applicable laws and regulations.
What happens when no one is home?
The professional representative follows the client's direction (i.e., leaves the approved notice or letter in a personal and confidential envelope) and records the visit.
Mobile Notary Services
Can the notary also deliver or collect documents?
Yes, as part of a visit when the client requests it.
Virtual Inspections (eVerify)
When is a virtual inspection a good fit?
For lower-risk checks of routine collateral, business site confirmations, remote workplace audits, and status of repair confirmations.
Is the location verified?
Yes. GPS location, date and time are recorded from the customer's device at the time of the inspection.
Government Program-Integrity Site Visits
Can NCCI support a prime contractor?
Yes. NCCI can serve as a subcontractor that provides nationwide capacity and coverage, and also provide consistent and informative reporting.
What programs do these visits support?
Examples include provider enrollment and revalidation, and retailer or business verification.
Valuations and AVM
What is an AVM?
An Automated Valuation Model (AVM) estimates a property's value from data and statistical models.
Can you add a human review?
Yes. An exterior valuation or inspection can be combined with an AVM when a client wants additional information.
Mortgage Servicing
Do NCCI professional representatives counsel customers?
No. Professional representatives deliver the client's approved messaging professionally and courteously, and all customer questions are directed to the client. They do not discuss, counsel, negotiate, collect payment or give any advice.
Which states does NCCI cover?
All 50 states and Puerto Rico.
Auto Finance
How fast are results?
Turnaround depends on the service and the territory. Contact NCCI to discuss your timeline.
Credit Unions and Community Banks
Does NCCI work through credit union service organizations and leagues?
Yes. NCCI serves credit unions directly, and through partners and CUSOs.
Equipment Finance
Can NCCI check an SBA-guaranteed loan site?
Yes, business and collateral site visits can be ordered for any client's secured business loans.
Student Loan Lenders and Servicers
Do professional representatives counsel customers?
No. Professionals deliver the client's approved message and direct the customer to the client's customer contact. They do not counsel customers, negotiate, or advise on repayment, forgiveness or consolidation options.
What is Customer Locate?
Customer Locate finds current address and contact information for customers whose file information is out-of-date. The client then decides how to reach the customer, including an in-person visit by a professional.
Which customers is this for?
Customers a client cannot reach by phone, mail, or email. For example, contact information is out-of-date. The client decides which accounts to send and which message to deliver.
Who does NCCI work for?
NCCI works for you. Contact NCCI to discuss your program and what you need confirmed.
How is customer information protected?
NCCI is SOC 1 Type 2, and orders and results move through NCCI's secure and protected client portal.
Can NCCI follow our contact rules?
Yes. NCCI works according to the client's approved contact rules (i.e., times and places of contact that the client permits) that are within the parameters of applicable laws and regulations.
Insurance
How many inspections are needed per claim?
It depends on the claim and the insurance carrier or servicer's requirements. Repair-progress claims often need more than one inspection, usually multiple inspections.
Government Healthcare
Can NCCI route site visits across many states?
Yes. NCCI routes by geography across all 50 states and Puerto Rico.
Who orders these visits?
State Medicaid agencies, managed care organizations, enrollment vendors and program-integrity contractors.
Commercial Healthcare
What problems do these visits find?
Common findings are closed locations, wrong addresses, inactive practices and directory data that does not match.
Is the process documented?
Yes. Each visit is GEO-stamped, date-time stamped and quality-reviewed before delivery.
Government Agencies
Does NCCI work under prime contracts?
Yes. NCCI supports prime contractors that need nationwide capacity and coverage.
Company
How large is NCCI's field network?
NCCI's coverage includes 1,000+ screened professionals in all 50 states and Puerto Rico.
Is NCCI the same company as NCCI Holdings (ncci.com)?
No. NCCI Services is National Creditors Connection, Inc. (ncciservices.com), based in Irvine, California. It is not affiliated with the National Council on Compensation Insurance.
What security attestation does NCCI hold?
NCCI is SOC 1 Type 2.
Coverage
Do you cover rural and remote areas?
Yes. NCCI has professionals in metro, extended and remote areas. Contact us about timing for very remote locations.
How do I order work in several states?
Place orders through the NCCI client portal or your own system. Each order is routed by address, and all results come back in one format.
NCCI Services (National Creditors Connection, Inc.) has been operating since 1992, with 1,000+ professionals in all 50 states and Puerto Rico. SOC 1 Type 2. Call Us Today (800) 300-0743.