Field Contact Services

Our Field Contact services utilize a national network of field representatives who quickly and courteously attempt to contact your borrowers at their home or place of employment. During the field contact process our field agents will:

• Speak directly with your customers, face-to-face, whenever possible.
• Facilitate a phone conversation between you and your customers
• Motivate your customers to re-establish and continue an open line of communication with your institution
• Educate your customers on the importance of communicating with you
• Deliver confidential correspondence
• Update demographic and contact information, such as POE, current telephone numbers and reason for delinquency
• Verify location and/or condition of your collateral, noting any assets via digital photos and property condition
• Educate the borrower on loss mitigation alternatives

Our field contact services will dramatically increase your staffs ability to communicate with customers. With increased contact, you will reduce your need for more costly actions such as repossession and foreclosure.

Let NCCI be your eyes and ears in the field.

We Connect. We Protect. You Collect.
Call (800) 300-0743, for more information.