Industry Challenges:   

In many cases, the unprecedented increase in the mortgage servicer Loss Mitigation workload has created a specific outsource need.  In particular, unexpected backlog of account pipelines have been prevalent throughout the Loss Mitigation workflow to include call center capabilities, processing and underwriting of completed financial packages and specific campaign fulfillment needs.   

NCCI Solutions: 

NCCI provides customized solutions to the mortgage service industry based on a thorough needs assessment and in person, time and motion studies.   NCCI recommends that results are best obtained and efficiencies best met when NCCI can access and update servicer systems directly via VPN connectivity.  The following customized solutions are currently available:

Call Center Outsourcing

NCCI will conduct "Incoming Triage Calls" from one of our following call center locations; California, Texas or Nebraska.  Loss Mitigation Specialists will pre-screen borrowers for the HAMP program or other servicer specific plans.  All results will be forwarded via our secure web portal to the servicer or input directly into the servicer's system of record.  NCCI capacity, via use of strategic partnerships is greater than 10,000 incoming calls per day.  Pricing can be considered per call or per resource, per hour based on client needs.

Qualification, Processing and Verification Outsourcing

NCCI can fulfill current backlog with incomplete borrower income documents that require further resources for completion in an effort to determine qualification for existing servicer programs.  NCCI will execute and process the file while updating the servicer system of record in real time.   NCCI's exclusive web-based Loss Mitigation Workflow tool provides the servicer unparalleled visibility of campaign progress on a granular level. 

Borrower Engagement and Fulfillment Outsourcing

 NCCI will re-attempt "un-fulfilled" Loan Modifications yet to be executed by borrowers within the timeframe of the Loan Modification expiration.  NCCI utilizes industry leading networks of field contact professionals to assist in direct contact of disengaged borrowers.  Loan Modifications can be electronically signed or notarized via LPS-Closing Stream.  Real-time reporting and electronic delivery of executed Modifications are part of our provided service.

Specific Loss Mitigation Outsourcing Desk

NCCI can create customized Loss Mitigation workflow desks to handle overflow needs as  follows:

•  Short Sale Fulfillment- Conduct fulfillment of short sales from point of borrower contact to final approval from servicer.  Services include borrower contact, document trailing, BPO and Title review, Short Sale Package review and qualification and submission to servicer for final approval
• Deed in Lieu Fulfillment-Conduct fulfillment of Deed in Lieu from point of borrower contact to final approval from servicer.  Services include gathering required borrower documentation, conducting required due diligence to ensure thorough review and qualification.
• Forbearance Plan Fulfillment- Conduct fulfillment of Forbearance Plans from point of borrower contact to final approval from servicer.  Services include gathering required borrower documentation, conducting required due diligence to ensure thorough review and qualification.