NCCI's field call specialists will follow your specific instructions and requests so that we can interact with your clients the way you would. These valuable services include:

• Speaking directly with your customers, face to face, whenever possible.
• Facilitating a phone conversation between you and your customers
• Motivating your customers to reestablish and continue an open line of communication with your institution.
• Interviewing with family, friends and neighbors if a customer is not available.
• Educating your customers on the importance of communicating with you
• Delivering confidential correspondence
• Updating demographic and contact information such as place of employment, current telephone numbers and reason for delinquency.
• Verifying location and/or condition of your collateral, noting any assets, via digital photos and property condition.

Our field contact services will dramatically increase your staff's ability to communicate with your customers. With increased contact, you will reduce your need for more costly actions such as repossession and foreclosure.

Additionally, NCCI's professionals recognize that most financial institutions value a "saved loan" as "money in the bank" and will work diligently to achieve that result. As a lending institution, you need someone that will truly be "your eyes and ears in the field."