Frequently Asked Questions
Q: Whom do I contact to obtain account updates, area coverage, cancellations or re-chase requests?
A: You may contact our Operations Department at 800-300-0743, from 6:00 a.m. to 5:00 p.m. PST, Monday-Friday. Please press “1” at the menu prompt and an Operations Representative will handle your requests directly. For your convenience you may email using the table below.
For Updates |
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For Cancellations |
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For Rechases |
Q: What is your cancellation policy?
A: At the time you request to cancel an account, our Operations Representative will send the request to our field professional. If the field call was conducted prior to your request, you will be emailed or faxed the field call results within 24 hours of the cancellation and called (if requested). You will not be charged if the field call is conducted after your cancellation request.
Q: What is NCCI’s ‘Re-Chase Policy” and how do I utilize it?
A: Although our ultimate objective in the field is to make contact with your customer and put him in touch with you, we cannot guarantee this will happen every time we make the attempt. But we would like to extend the offer of a free re-chase when contact is not made. If we are unsuccessful in making contact with your customer or co-signer, we will leave behind a contact letter advising him that we were at his residence or place of business on your behalf. If your customer fails to respond with a call or a payment, you may request a free re-chase to the same address as long as it’s within 30 days of the original attempt. In this manner we stand behind our service, offering a second attempt at no additional charge in the effort to help you resolve the delinquent account. Our objective remains to assist you to the best of our abilities in your collection efforts.
Q: What if the debtor wishes to pay at the time of the field visit?
A: NCCI does not act in the capacity of a traditional 3rd party debt collector. If your customer wishes to pay on the spot, they will be advised to contact the creditor directly (during the field visit) for directions to pay via “check by phone”, “Western Union” or other such services.
Q: When can I expect to receive the field contact results?
A: If your account is sent to NCCI by 12:00 p.m. (Pacific Standard Time), your results should be received within three business days. Rural areas may require extra time and/or additional fees of which you will be notified, in advance, on your Daily Status Report (DSR) for approval.