Goals of a Field Contact
The goal of a field contact is to make the collectors job easier in determining the borrowers intentions to satisfy a delinquent account. The results of a field contact will help the collector determine which direction to continue in with collection efforts. The goals of a field contact include one or more of the following results:
- To interview and update demographic information from a borrower, such as POE, current contact
phone numbers and reason for delinquency
- To reestablish a line of communication between the collector and the borrower
- To obtain general condition of any applicable collateral and note any possible assets .
- To motivate the borrower to contact the lender to resolve the account status
- To prioritize delinquency with the borrower and motivate them to resolve the account
Get started with
NCCI’s Field Contact Services today.
Call (800) 300-0743, for more information.