Goals of a Field Call
The goal of a field call is to make the collector’s job easier in determining the borrower’s intentions in reference to satisfying a delinquent account. The results of a field call will help the collector determine which direction to continue with their collection efforts. The goals of a field call include one or more of the following results:
- To interview and update demographic information from a borrower, such as POE, current contact phone numbers and reason for delinquency.
- To re-establish a line of communication between the collector and the borrower.
- To obtain general condition of any applicable collateral and note any possible assets.
- To motivate the borrower to contact the lender to resolve the account status.
- To prioritize delinquency with the borrower and motivate them to resolve the account.
Get started with NCCI’s Field Call Services today.
Call (800) 300-0743, for more information.