Q: How am I notified a Loss Mitigation Work Order is completed?
A:
NCCI will send a confirmation directly to your email advising
your results are completed. Such completed results can be accessed
securely, via our web portal at:
http://www.nationalcreditors.com/websys/lossmitigation/xxLogin.asp
Q: What is the turn around time for completed results?
A:
NCCI will attempt to complete all Loss Mit Work Orders
within15 business days. You will be notified of any delays on
our end via the web message board. A report is completed after we
have exhausted our borrower contact efforts (three field calls,
call and letter campaign) or have successfully contacted the
borrower.
Q: What are your office hours?
A:
NCCI is current office hours are M-TH: 7am-7pm PST, FR: 7am -5pm
PST and Sat: 8am-12pm PST.
Q: What is the best way to contact NCCI for questions on particular Loss Mit Work Orders?
A:
You may call our toll free # 888-292-6356 or 866-616-1267 and
listen for applicable client prompt or you may log onto our web
site and use our message board (hit view pending and locate your
file). All messages on the board are responded to by the end of
each business day. We use message board to update you as well so
please check such board if at all possible.
Q: What do you say to our borrowers when you contact them?
A:
NCCI trained Loss Mitigation staff advises your borrower that we
are working, on your behalf, to update their contact information,
find out reason for delinquency and obtain a financial snapshot of
their current position; we explain in general loss mitigation
alternatives. We do not advise that we guarantee any particular
remedy, just that we provide the information to their lender, so
they can hopefully reach a mutually beneficial resolution.
Q: Will you update us directly on any Loss Mit Work Orders that appear as though we can complete a workout agreement?
A:
Yes. We will call you directly to discuss or leave a message for
you in such cases. For non-urgent files, we will be concluding and
you will receive our email completion notices. In some instances,
we may feel that the borrower qualifies based on information you
may not have and we will contact you directly.
Q: What if the borrower tells you that they have already spoken to our office recently?
A:
In such cases, we will still conduct our educational and
information gathering procedures. We will advise you via email or
message board of the borrowers contentions so you can review
directly.
Q: Which part of the final report is most important?
A:
The final report that can be accessed off the web contains all
of the information obtained when working the file. It is separated
out by internal processes such as field interview, internal
interview, skip tracing and recommendations. Although all is
important, the second page Summary and Overview will relate our
efforts in a checklist format as well as crucial recommendations
from our loss mitigation staff.
Q: What is the role of your field rep in your Loss Mitigation services?
A:
As is with our field call program, our professionally trained
field contact reps are focusing on locating and contacting your
borrower. They will run the property addresses and other addresses
we may have off of our skip tracing module. They will also take
three digital pictures of the property.
Q: How do I cancel an NCCI Loss Mit Work Order?
A:
You may call our office directly or leave a message on our web
portal message board (preferred). Please note that our contact
efforts will result in motivating a call from the borrower into
your office. In some cases it is to ask you who we are and if we
are authorized to do our work. Please ask the borrower if they have
been visited by NCCI or have received a letter or phone call. There
is no charge for our services if we have not yet began our
contacting efforts (phone, letter or field call attempts). We do
not charge a boarding or closing fee.