Q: When are most of the Field Calls ran?
A:
Per FDCPA standards, field calls are conducted Monday-Sunday
8:00am-9:00pm
Q: Whom do I contact to obtain account updates, area coverage, cancellations or re-chase requests?
A:
You may contact our Business Care Department at 800-300-0743,
from 6:00 a.m. to 5:00 p.m. PST, Monday-Friday. Please press "1" at
the menu prompt and a Business Care Representative will handle your
requests directly. For your convenience you may email using the
list below.
For Updates:
update@nationalcreditors.com
For Cancellations:
cancel@nationalcreditors.com
For Rechases:
rechase@nationalcreditors.com
Q: What is your cancellation policy?
A:
At the time you request to cancel an account, our Business Care
Representative will send the request to our field professional. If
the field contact was conducted prior to your request, you will be
emailed the field contact results within 24 hours of the
cancellation and called (if requested). You will not be charged if
the field contact is conducted after your cancellation request.
Q: What is NCCI’s ‘Re-Chase Policy” and how do I utilize it?
A:
Although our ultimate objective in the field is to make contact
with your customer and put him in touch with you, we cannot
guarantee this will happen every time we make the attempt; however,
we would like to extend the offer of a complimentary re-chase when
contact is not made. If we are unsuccessful in making contact
with your customer or co-signer, we will leave behind a contact
letter. The purpose of the letter is to advise the customer a field
representative was at their home and more importantly how the
customer can contact the client. If your customer fails to
respond with a call or a payment, you may request a re-chase to the
same address, as long as it is within 30 days of the original
attempt. We stand behind our service; offering a second attempt, at
no additional charge, in the effort to help you resolve the
delinquent account. Our objective remains to assist you to the best
of our abilities in your collection efforts.
Q: What if the debtor wishes to pay at the time of the field visit?
A:
NCCI does not act in the capacity of a traditional 3rd party
debt collector. If your customer wishes to pay on the spot, they
will be advised to contact the creditor directly (during the field
visit) for directions to pay via "check by phone", "Western Union"
or other such services.
Q: When can I expect to receive the field contact results?
A:
If your account is sent to NCCI by 12:00 p.m. (Pacific Standard
Time), your results should be received within three business days.
Rural areas may require up to 10 days and/or additional fees of
which you will be notified, in advance, on your Daily Status Report
(DSR) for approval.