NCCI is the nation’s leader in face-to-face field contact services. Our field contacts re-engage your delinquent borrowers, and open lines of communication that ultimately lead your customers back to you. We have evolved the art of borrower contact to ensure the best outcome for our clients and their customers.
NCCI’s field call specialists will follow your specific instructions and requests so that we can interact with your clients the way you would.
Field contact provides services vital to your collection efforts.
- Multiple customer visits/door knocks (including night and weekend visits)
- Speaking directly with your customers, face to face, whenever possible
- Facilitating a phone conversation between you and your customers
- Motivating your customers to re-establish and continue an open line of communication with your institution
- Collateral inspection reporting
- Delivering confidential correspondence
- Contacting family or neighbors if a customer is not available
- Educating your customers on the importance of communicating with you
- Verifying location and/or condition of your collateral, noting any assets, via digital photos and property condition
- Automated data feed
- Flexible reporting
