Our video will help you understand NCCI's approach to borrower contact and how it can help you connect with borrowers.

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Services Overview

Financial institutions of all sizes are challenged to meet their responsibilities to borrowers, shareholders, and to the government entities that impose strict guidelines and requirements upon the financial services industry.  NCCI recognizes the need for cost effective solutions that are not only compliant with GSE guidelines, but also help reduce loan loss severity and improve borrower relations. 

NCCI’s industry leading services combine face-to-face personal contact (door knocks) with state of the art technology to keep borrowers engaged and communicative; and ultimately help the financial industry meet all of their borrower outreach goals.

NCCI’s services help financial institutions:

  • Meet GSE Quality Right Party Contact (QRPC) guidelines
  • Support SPOC strategies
  • Improve borrower contact rates
  • Reduce loss severity
  • Increase customer/member satisfaction
  • Keep borrowers in their homes and vehicles

Each of NCCI’s services can be custom tailored to our clients’ needs in an effort to continuously provide superior results.  As a lending institution, you need someone who truly understands your challenges, and NCCI is the type of long term partner that you can count on every time.

Click on any of the services below for more details.


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When utilizing a field contact firm, a financial institution should take into consideration these factors:
  • LONGEVITY – Since 1992, NCCI has been the industry leader in providing Field Contact Services
  • EXPERIENCE – Conducted more than three (3) million field call transactions to date
  • DATA SECURITY – SAS70 II and Gramm-Leach Bliley compliant
  • INSURANCE & PROTECTION – $5 Million E&O and $10 Million General Liability policies
  • ACCESSIBILITY – Nationwide network of FDCPA tested and 10 year criminal background checked field contact professionals