General FAQs
Q: How long has NCCI been in business?
A: NCCI has been in business since 1992 and has opened a satellite office in Omaha, NE.
Q: Does NCCI carry Error and Omissions Insurance?
A: Yes, NCCI holds a $5M Liability and Errors & Omissions insurance policy that covers ALL of our independent contractors.
Q: Is NCCI licensed in all 50 states?
A: Yes, NCCI carries Business Licenses in all 50 states and has Collection Licenses in all states that require debt collection licensing.
Q: Is NCCI SAS 70 Certified?
A: NCCI is SAS 70 Type II Certified.
Q: Does NCCI have In-House General Counsel?
A: NCCI has In-House General Counsel which handles any issues that may arise, quickly and professionally. Furthermore, NCCI continues to keep “up-to-date” with changes in laws that govern the assistance in the collection of debts, as well as required State Licenses needed by ALL Field Service Firms.
Q: Do you pre-screen and qualify the Field Representatives?
A: We conduct extensive background searches on every field representative. We currently conduct the industry standard ten year nationwide criminal search. NCCI screens all potential field representatives prior to engagement as a contractor.
Field Contact
Q: When are most of the Field Calls ran?
A: Per FDCPA standards, field calls are conducted Monday-Sunday 8:00am-9:00pm.
Q: Whom do I contact to obtain account updates, area coverage, cancellations or re-chase requests?
A: You may contact our Business Care Department at 800-300-0743, from 8:00 a.m. to 5:00 p.m. PST, Monday-Friday. Please press “1″ at the menu prompt and a Business Care Representative will handle your requests directly. For your convenience you may email using the list below.
For Updates: update@nationalcreditors.com
For Cancellations: cancel@nationalcreditors.com
To Offer Feedback: feedback@nationalcreditors.com
Q: What is your cancellation policy?
A: At the time you request to cancel an account, our Business Care Representative will send the request to our field professional. You will not be charged if the field contact was not completed prior to the day of your request. However, if the field contact was conducted prior to, or on the same day as your request, your cancellation will not be processed, and you will be emailed the field contact results within 24 hours and billed appropriately.
Q: What if the debtor wishes to pay at the time of the field visit?
A: NCCI does not act in the capacity of a traditional 3rd party debt collector. If your customer wishes to pay on the spot, they will be advised to contact the creditor directly (during the field visit) for directions to pay via “check by phone”, “Western Union” or other such services.
Q: When can I expect to receive the field contact results?
A: If your account is sent to NCCI by 12:00 p.m. (Pacific Standard Time), your results should be received within two business days. Rural areas may require up to 10 days and/or additional fees of which you will be notified, in advance, on your Daily Status Report (DSR) for approval.
